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Ottawa's choice for Chiropractic Care Massage Therapy Physiotherapy Acupuncture Osteopathy Pregnancy Care

There is no reason to live with back pain, neck pain, headaches, migraines, stiffness or soreness. Whether you have been injured in an auto or work-related accident, are a weekend warrior or feel great and want to feel even better, Back in Balance provides the care you need – from pain relief to overall health and wellness!

Meet our team of professionals

Our team of practitioners uses a wide variety of gentle chiropractic adjusting techniques, massage therapy, physiotherapy, pelvic floor physio, osteopathy and acupuncture.

Dr. Kelly Norman, Clinic Director, Chiropractor
Dr. Kelly Norman, Clinic Director, Chiropractor
Dr. Keith Ellard, Chiropractor
Dr. Keith Ellard, Chiropractor
Dr. Michael Friedman, Chiropractor
Dr. Michael Friedman, Chiropractor
Pooja Pradhan, Physiotherapist
Pooja Pradhan, Physiotherapist
Connor Elliott, RMT
Connor Elliott, RMT
Lorrie Douthwright, RMT
Lorrie Douthwright, RMT
Gavin Featherstone, RMT
Gavin Featherstone, RMT
Sofia Caricotte, Osteopath
Sofia Caricotte, Osteopath
Book Your Appointment

We are located in Westboro, Ottawa, and offering top quality chiropractic care, registered massage therapy, acupuncture and physiotherapy for you and your family.

Ottawa Chiropractors, Registered Massage Therapists, Physiotherapists, Acupuncture and Osteopathic Manual Practitioners

Welcome to Back in Balance

Ready to serve you

Serving the Westboro Area Since 2005

Back in Balance is a solution oriented, multidisciplinary clinic. We are fully committed to our practice members’ status of health and well-being. Our professionals are dedicated to improving quality of life for people of all ages through hands on treatment and health education.

Holistic Care

Our practitioners see a wide range of patients and we welcome people of all ages. We have experience with pregnancy and pediatric care, women’s health issues, men’s health issues, nutrition, and optimal sports performance. Our team uses a wide variety of gentle chiropractic adjusting techniques, massage therapy, manual osteopathic adjustments, acupuncture and physiotherapy.

State-of-the-art Equipment

If you are unsure about how to get started, please call for a consultation today to determine if yours is a chiropractic case. If it is, we will get started immediately; if not, we will gladly refer you to the appropriate provider.

Get an Evaluation First

Call (613) 288-2225

Frequently

Asked Questions

Got questions? We have answers to the most frequently asked questions here.

Please feel free to contact us if your question is not listed or if you require special assistance.

An adjustment is a highly skilled and specific movement usually applied by hand or instrument to the various joints of the spine and of the body. An adjustment’s goal is to restore proper movement, improve function and regulate the nervous system as a whole. There are many gentle techniques used regularly by chiropractors and adjusting methods are determined by a patient’s treatment goals and comfort level. 

X-rays are taken only if needed in the diagnostic process. After the doctor has conducted a thorough case history and physical examination of the patient they will determine whether X-rays are needed in support of the diagnostic and treatment plan. 

Prior to your first visit you will complete a confidential health history form. Your therapist will assess and create a treatment plan for you. Your therapist will review your health history and discuss any health concerns you may have. Your therapist will develop a treatment plan unique to you whether it is for relaxation, muscle soreness or any other specialized treatments.

At Back in Balance, our sincere intention is to provide the highest quality of care. Our highly trained team will determine a plan that will best serve you on your healing journey. If needed, supporting services may be recommended. 

In addition to our qualified team of practitioners our front staff is here to support you through every step of your journey at Back in Balance. 

Chiropractic care, massage therapy, osteopathy, naturopathic medicine and physiotherapy are typically covered by third party insurance companies. Refer to your employee health benefit plan in order to determine if coverage is available to you.

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Our Customers' Testimonials

Below are some testimonials from patients who wanted to share their stories since receiving care at Back In Balance. If you are interested in writing a testimonial, please contact our office, visit our Facebook page, or leave a note on Google, or Yelp. Please feel free to share this information with your family, friends, and colleagues.

Back in Balance Westboro - Review us on Facebook
Back in Balance Westboro - Review us on Google
Back in Balance Westboro - Review us on Yelp
For nearly three years I lived with daily pain from a pinched nerve in my back. I did exercises to strengthen core muscles, and played lots of sports. Took anti-inflammatory drugs when it got bad. I learned to live with the constant discomfort. Then, I tried low-level laser treatment. It worked! No pain, no problem. I also used the cold laser to treat a bad thumb sprain (hockey injury). It worked again. No needles, no drugs… just a beam of light and presto! OK… it took a couple of days to take effect, but laser is like sci-fi medicine that works. Great stuff.
PatrickPatient
First Rate Care… entered the clinic with leg and shoulder issues and immediately diagnosed with a classic “cross-over” jam of the low back and within a couple visits the jam had cleared and leg and shoulder issues were becoming a thing of the past. thank-you BIB.
MichaelPatient
I have had nothing but an amazing experience at Back in Balance. The receptionists are always very welcoming and welcome you by name very quickly after your first visit. Dr. Ellard is a skilled, knowledgeable and welcoming chiropractor who will put a smile on your face after nicely realigning your body. Lorrie Douthwright is an extremely talented, skilled, kind hearted massage therapist and is the best massage therapist I have found (and I’ve looked many places until I found her). Her skilled mind and hands can help you with any aches and pains you might have. Thank you for your exceptional service!
HeatherPatient
Today is one of my best days in weeks. After an appointment with Dr. Keith Ellard yesterday at Back in Balance – A centre for wellbeing, I am already so optimistic that I am making steps in the right direction. I can’t say that I’ve complained about a headache today and I’ve also felt less guarded about my neck all day. Haven’t really thought about my symptoms much all day, mainly because they aren’t nearly as present as they’ve been. Strangely enough I also feel as though I am much less irritable today. My walk into the office today was by far the most “alert” walk I’ve taken in weeks…a little more pep in my step for sure. I can almost say I feel like my old self again. Not 100% of course, but so positive about these next few weeks!!
Crystal YukichPatient
Kelly Watters treated my 5 week old son and she was so good with him. I loved her energy so I decided to see her myself for massage. I have had reoccuring neck and jaw pain for 5 years. I have been going for massage therapy for many years and no one has been able to help me like she has. And I felt much better after only 3 visits. Thank you Kelly!
SophiePatient
Saved my life. No more daily pain. Dr Friedman- chiro and Tiffani – massage
LucasPatient
The team approach to my care is something that is very beneficial for a quicker recovery without depending on my memory to help guide various professionals. I know I’m in good hands regardless of who I see and that reassurance allows me to focus on feeling better and maintaining a healthy body.
L.AHealthy Body Maintenance
Google Review: It’s rare for me to use a health care facility for more than one service, but in the case of Back in Balance, I rely on the team for all my chiropractic, physiotherapy and massage needs/wants. Dr. Friedman is phenomenal at keeping my body in check, and Catherine and Kelly are always so busy – a testament to how well loved they are by their massage clients!
AliciaPatient
A Great Experience: I am writing to you today to express my great experience at Back in Balance. I had the chance to see Dr. Denise Fuller (Naturopath), whom is a very sweet caring and down to earth person whom took extra care in times of need. Thank you ladies for your hard work and please keep it up. Thanks Megan (reception) for your warm welcome at the front desk. You already made me at ease when I walked in her the first time.
Angela SumPatient
Long Time Coming: I just wanted to send a thank you to Dr. Ellard. For the first time in a long time, a very long time, I went an entire day without any pain! I didn’t have to take anything and was on my feet all day. I am extremely grateful for his help and overjoyed about having a pain free day, I couldn’t help but email to say thank you. (I know it’s a little cheesy but I’m super excited about it) I hope you all have a great weekend!
Stephanie VerchPatient
A Personal Journey: The care and effort I experienced from Chiropractic treatments and Massage at Back in Balance literally changed my life. It caused me to compare and evaluate the care and effort I was putting into my own good health, and I came short of the Back in Balance staff. When bemoaning my ineffectual weight loss, Dr. Norman cautioned me that it’s not the calories, but the quality of the food we put in our bodies. With fibromyalgia and bipolar mood disorder, the medications cause weight gain, so the new eating had to be strict. After ten months of nothing but a whole food diet, I lost 75 pounds, 26% body fat, and 13.5 inches off my waist. I now attend six aqua-fit classes a week and do a minimum of 5000 steps of brisk walking daily. And I wouldn’t have believed it possible to accomplish so much in less than a year were it not for the faith, tenderness and even love given to me by Dr. Norman and colleagues. Thanks again, Kelly.
Sharon WrightPatient
Thanks for all of your help, I am so grateful for all of the help I’ve received from you, Cory, Lori, and the rest of the staff there since last summer. I appreciate it so much, you have no idea.
Alex PagliarelloPatient
Pre and Post Natal: I started Chiropractic care with Dr. Norman 6 years ago when I was pregnant with my first child. I had a lot of lower back pain that made daily chores difficult. She helped me feel good during my pregnancy and set me up for a smooth delivery. I now come in with upper back pain from nursing and much more. I don’t know what I would do without her! "
Michelle ParentPatient
Concussion Patient: After a hockey injury that resulted in a concussion, the symptoms were almost unbearable. I was referred to Back in Balance through my coach and after my very first treatment with Dr. Ellard the symptoms went away. Dr. Ellard methods helped speed up my recovery exponentially and I highly recommend him!
Jessie LussierPatient
Long Time Chiropractic Patient: I have been using chiropractic care for over 30 years, and have been seeing Dr. Kelly Norman for almost five years. Without question, Kelly is the most gentle but effective chiropractor I have ever used. She is the consummate professional and our family recommends her to friends, family and colleagues regularly.
Tom PullenPatient
" Prenatal Chiropractic Care: My first pregnancy had a number of complications due to fetal mal-positioning (back labour pain, long labour, asymmetrical uterine contractions, failure to progress) leading to more intervention and eventually a cesarean birth. When my second pregnancy showed the same positioning, the midwife recommended Dr. Norman. I started treatment with Dr. Norman at 37 weeks, and she provided adjustments to correct posture from sitting too long, and a long-ago tail bone injury. A few weeks into treatment our baby was born, quickly, naturally and without any back labour pains. Dr. Norman’s adjustments were gentle and after a few sessions there was improvement. I would recommend Dr. Norman for pre and post natal care, to improve your birth experience.
Cheryl Hammond Patient
Prenatal Chiropractic Care: I started seeing Dr. Norman when I was 19 weeks pregnant. I came in with severe back pain. She always welcomed me and took the time to explain the problem again and again. I didn’t need pain killers or medicated rubs. Dr. Norman gave me a list of exercises and stretches that I could do at home. Consistency also played a huge role in my ongoing treatment. Thanks to her I was able to walk and enjoy my pregnancy. It is funny how there are a lot of misconception about chiropractors. Some people fear that adjustments will hurt or are dangerous. I want to assure everyone that it is not true. Give them a chance and be consistent with your care, you won’t regret it!
Rim MPatient
Fibromyalgia: I suffered from fibromyalgia. Before I started adjustments, my muscles were so seized up it hurt to move I would try to stretch and the pain would make me cry. I noticed a change in the first few weeks. My muscles would occasionally go to sleep and cause a numb tingly feeling. It was mostly happening in my leg. That symptom was one of the first to ease with adjustments. Now with Chiropractic care I can move with little discomfort. I have mobility in my neck again! Today I have less migraine headaches than I used to. I have more mobility. I can move freely without pain. I even attempted to play volleyball last summer. It helped my emotional wellbeing by easing the constant pain. I feel adjustments are necessary to maintain the level of health I possess at the moment. I never want to lapse back into the state my body was in before I started chiropractic care.
Jenn ChristensenPatient
Back and Neck Pain: I started Chiropractic care when I decided that I just couldn’t keep on dealing with pain. It was about two weeks after my first adjustment that I started to feel noticable improvements in my condition and in my health. Today I feel much better in all aspects of my life. I have a lot more energy and I can do whatever I feel like doing. I am also more efficient at work. I still go for my Chiropractic adjustments regularly so that I can maintain the amazing results.
Julie Plourde Patient
Restoring Motion: I was introduced to this clinic when I saw the positive results that my mother had with chiropractic adjustments. When I first came in, I was in really bad shape. I had trouble bending my back, and kneeling was nearly impossible due to knee pain. I could feel a big improvement after two weeks of care. After my first adjustment I had more flexibility in my back, and the lower back pain slowly went away. Because of chiropractic care I am now able to jog without knee pain, I can work out again and my health is much better. Chiropractic care is important because it not only relieves pain but it also reduces stress. I find that I am more relaxed after each adjustment.
Mike Otto Patient
I recently had the pleasure of experiencing the IV Full SFL Facial Massage. The combination of soothing massage techniques, gentle music, and high-quality skincare products made this treatment a standout. Thank you Leona! I cannot wait to return for another blissful session.
ChristaPatient
Dr. Ellard is amazing! He has helped me through post-partum and is helping me to get my strength back and manage back pain. I've been coming here for 2 and a half years!
Patient
Working with Back in Balance has improved my health and quality of life. After decades of working in an office - sitting at a computer; my body hurt. The compassion and skill of the team at Back in Balance have brought me to a much better place. I highly recommend them!
Nancy GrahamPatient
The therapy with Pooja has been a miracle! I came in with a hand and arm that did not function well and now it is going along really well.
FayePatient
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Contact Details

PHONE: (613) 288-2225
FAX: (613) 288-2226
EMAIL: info@backinbalancechiro.ca

Office Location

591 Byron Avenue Ottawa
Ontario
K2A 4C4

Opening Hours

Monday – Friday:
07:00 AM – 7:00 PM
Saturday:
07:00 AM – 2:00 PM
Sunday: We are closed

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Office Location

591 Byron Avenue Ottawa, Ontario
K2A 4C4

Opening Hours

Monday – Friday:
07:00 AM – 7:00 PM
Saturday:
07:00 AM – 2:00 PM
Sunday:
Closed

Contact Details

Phone: (613) 288-2225
FAX: (613) 288-2226

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