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Ottawa's choice for Chiropractic Care Massage Therapy Physiotherapy Acupuncture Osteopathy Pregnancy Care

There is no reason to live with back pain, neck pain, headaches, migraines, stiffness or soreness. Whether you have chronic pain, are a weekend warrior or feel great and simply want to feel even better, Back in Balance provides the care you need – from pain relief to overall health and wellness!

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Meet our team of professionals

Our team of practitioners uses a wide variety of gentle chiropractic adjusting techniques, massage therapy, physiotherapy, pelvic floor physio, osteopathy and acupuncture.

Dr. Kelly Norman, Clinic Director, Chiropractor
Dr. Kelly Norman, Clinic Director, Chiropractor
Dr. Keith Ellard, Chiropractor
Dr. Keith Ellard, Chiropractor
Dr. Michael Friedman, Chiropractor
Dr. Michael Friedman, Chiropractor
Dr. Martin Zollinger, Chiropractor
Dr. Martin Zollinger, Chiropractor
Pooja Pradhan, Physiotherapist
Pooja Pradhan, Physiotherapist
Connor Elliott, RMT
Connor Elliott, RMT
Gavin Featherstone, RMT
Gavin Featherstone, RMT
Sofia Caricote Armando, Osteopathic Manual Practitioner
Sofia Caricote Armando, Osteopathic Manual Practitioner
Joel Farrell, Registered Acupuncturist
Joel Farrell, Registered Acupuncturist
Book Your Appointment

We are located in Westboro, Ottawa, and offering top quality Chiropractic care, Registered Massage Therapy, Acupuncture and Traditional Chinese Medicine, Osteopathy, and Physiotherapy for you and your family.

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Ottawa Chiropractors, Registered Massage Therapists, Physiotherapists, Acupuncture and Osteopathic Manual Practitioners

Welcome to Back in Balance

Ready to serve you

Serving the Westboro Area Since 2005

Back in Balance is a solution oriented, multidisciplinary clinic. We are fully committed to our practice members’ status of health and well-being. Our professionals are dedicated to improving quality of life for people of all ages through hands on treatment, health education, and community initiatives.

Holistic Care

Our practitioners see a wide range of patients and we welcome people of all ages. We have experience with pregnancy and pediatric care, women’s health issues, men’s health issues, nutrition, and optimal sports performance. Our team uses a wide variety of gentle chiropractic adjusting techniques, massage therapy, manual osteopathic treatments, acupuncture and physiotherapy.

State-of-the-art Equipment

If you are unsure about how to get started, please call for a consultation today to determine if yours is a chiropractic case. If it is, we will get started immediately; if not, we will gladly refer you to the appropriate provider.

Get an Evaluation First

Call (613) 288-2225

Frequently

Asked Questions

Got questions? We have answers to the most frequently asked questions here.

Please feel free to contact us if your question is not listed or if you require special assistance.

An adjustment is a highly skilled and specific movement usually applied by hand or instrument to the various joints of the spine and of the body. An adjustment’s goal is to restore proper movement, improve function and regulate the nervous system as a whole. There are many gentle techniques used regularly by chiropractors and adjusting methods are determined by a patient’s treatment goals and comfort level. 

X-rays are taken only if needed in the diagnostic process. After the doctor has conducted a thorough case history and physical examination of the patient they will determine whether X-rays are needed in support of the diagnostic and treatment plan. 

Prior to your first visit you will complete a confidential health history form. Your therapist will assess and create a treatment plan for you. Your therapist will review your health history and discuss any health concerns you may have. Your therapist will develop a treatment plan unique to you whether it is for relaxation, muscle soreness or any other specialized treatments.

At Back in Balance, our sincere intention is to provide the highest quality of care. Our highly trained team will determine a plan that will best serve you on your healing journey. If needed, supporting services may be recommended. 

In addition to our qualified team of practitioners our front staff is here to support you through every step of your journey at Back in Balance. 

Chiropractic care, massage therapy, osteopathy, naturopathic medicine and physiotherapy are typically covered by third party insurance companies. Refer to your employee health benefit plan in order to determine if coverage is available to you.

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Our Customers' Testimonials

Below are some testimonials from patients who wanted to share their stories since receiving care at Back In Balance. If you are interested in writing a testimonial, please contact our office, visit our Facebook page, or leave a note on Google, or Yelp. Please feel free to share this information with your family, friends, and colleagues.

Back in Balance Westboro - Review us on Facebook
Back in Balance Westboro - Review us on Google
Back in Balance Westboro - Review us on Yelp
For nearly three years I lived with daily pain from a pinched nerve in my back. I did exercises to strengthen core muscles, and played lots of sports. Took anti-inflammatory drugs when it got bad. I learned to live with the constant discomfort. Then, I tried low-level laser treatment. It worked! No pain, no problem. I also used the cold laser to treat a bad thumb sprain (hockey injury). It worked again. No needles, no drugs… just a beam of light and presto! OK… it took a couple of days to take effect, but laser is like sci-fi medicine that works. Great stuff.
PatrickPatient
First Rate Care… entered the clinic with leg and shoulder issues and immediately diagnosed with a classic “cross-over” jam of the low back and within a couple visits the jam had cleared and leg and shoulder issues were becoming a thing of the past. thank-you BIB.
MichaelPatient
I have had nothing but an amazing experience at Back in Balance. The receptionists are always very welcoming and welcome you by name very quickly after your first visit. Dr. Ellard is a skilled, knowledgeable and welcoming chiropractor who will put a smile on your face after nicely realigning your body. Lorrie Douthwright is an extremely talented, skilled, kind hearted massage therapist and is the best massage therapist I have found (and I’ve looked many places until I found her). Her skilled mind and hands can help you with any aches and pains you might have. Thank you for your exceptional service!
HeatherPatient
Today is one of my best days in weeks. After an appointment with Dr. Keith Ellard yesterday at Back in Balance – A centre for wellbeing, I am already so optimistic that I am making steps in the right direction. I can’t say that I’ve complained about a headache today and I’ve also felt less guarded about my neck all day. Haven’t really thought about my symptoms much all day, mainly because they aren’t nearly as present as they’ve been. Strangely enough I also feel as though I am much less irritable today. My walk into the office today was by far the most “alert” walk I’ve taken in weeks…a little more pep in my step for sure. I can almost say I feel like my old self again. Not 100% of course, but so positive about these next few weeks!!
Crystal YukichPatient
Saved my life. No more daily pain. Dr Friedman- chiro and Tiffani – massage
LucasPatient
The team approach to my care is something that is very beneficial for a quicker recovery without depending on my memory to help guide various professionals. I know I’m in good hands regardless of who I see and that reassurance allows me to focus on feeling better and maintaining a healthy body.
L.AHealthy Body Maintenance
Google Review: It’s rare for me to use a health care facility for more than one service, but in the case of Back in Balance, I rely on the team for all my chiropractic, physiotherapy and massage needs/wants. Dr. Friedman is phenomenal at keeping my body in check, and Catherine and Kelly are always so busy – a testament to how well loved they are by their massage clients!
AliciaPatient
Long Time Coming: I just wanted to send a thank you to Dr. Ellard. For the first time in a long time, a very long time, I went an entire day without any pain! I didn’t have to take anything and was on my feet all day. I am extremely grateful for his help and overjoyed about having a pain free day, I couldn’t help but email to say thank you. (I know it’s a little cheesy but I’m super excited about it) I hope you all have a great weekend!
Stephanie VerchPatient
A Personal Journey: The care and effort I experienced from Chiropractic treatments and Massage at Back in Balance literally changed my life. It caused me to compare and evaluate the care and effort I was putting into my own good health, and I came short of the Back in Balance staff. When bemoaning my ineffectual weight loss, Dr. Norman cautioned me that it’s not the calories, but the quality of the food we put in our bodies. With fibromyalgia and bipolar mood disorder, the medications cause weight gain, so the new eating had to be strict. After ten months of nothing but a whole food diet, I lost 75 pounds, 26% body fat, and 13.5 inches off my waist. I now attend six aqua-fit classes a week and do a minimum of 5000 steps of brisk walking daily. And I wouldn’t have believed it possible to accomplish so much in less than a year were it not for the faith, tenderness and even love given to me by Dr. Norman and colleagues. Thanks again, Kelly.
Sharon WrightPatient
Pre and Post Natal: I started Chiropractic care with Dr. Norman 6 years ago when I was pregnant with my first child. I had a lot of lower back pain that made daily chores difficult. She helped me feel good during my pregnancy and set me up for a smooth delivery. I now come in with upper back pain from nursing and much more. I don’t know what I would do without her! "
Michelle ParentPatient
Concussion Patient: After a hockey injury that resulted in a concussion, the symptoms were almost unbearable. I was referred to Back in Balance through my coach and after my very first treatment with Dr. Ellard the symptoms went away. Dr. Ellard methods helped speed up my recovery exponentially and I highly recommend him!
Jessie LussierPatient
Long Time Chiropractic Patient: I have been using chiropractic care for over 30 years, and have been seeing Dr. Kelly Norman for almost five years. Without question, Kelly is the most gentle but effective chiropractor I have ever used. She is the consummate professional and our family recommends her to friends, family and colleagues regularly.
Tom PullenPatient
" Prenatal Chiropractic Care: My first pregnancy had a number of complications due to fetal mal-positioning (back labour pain, long labour, asymmetrical uterine contractions, failure to progress) leading to more intervention and eventually a cesarean birth. When my second pregnancy showed the same positioning, the midwife recommended Dr. Norman. I started treatment with Dr. Norman at 37 weeks, and she provided adjustments to correct posture from sitting too long, and a long-ago tail bone injury. A few weeks into treatment our baby was born, quickly, naturally and without any back labour pains. Dr. Norman’s adjustments were gentle and after a few sessions there was improvement. I would recommend Dr. Norman for pre and post natal care, to improve your birth experience.
Cheryl Hammond Patient
Prenatal Chiropractic Care: I started seeing Dr. Norman when I was 19 weeks pregnant. I came in with severe back pain. She always welcomed me and took the time to explain the problem again and again. I didn’t need pain killers or medicated rubs. Dr. Norman gave me a list of exercises and stretches that I could do at home. Consistency also played a huge role in my ongoing treatment. Thanks to her I was able to walk and enjoy my pregnancy. It is funny how there are a lot of misconception about chiropractors. Some people fear that adjustments will hurt or are dangerous. I want to assure everyone that it is not true. Give them a chance and be consistent with your care, you won’t regret it!
Rim MPatient
Fibromyalgia: I suffered from fibromyalgia. Before I started adjustments, my muscles were so seized up it hurt to move I would try to stretch and the pain would make me cry. I noticed a change in the first few weeks. My muscles would occasionally go to sleep and cause a numb tingly feeling. It was mostly happening in my leg. That symptom was one of the first to ease with adjustments. Now with Chiropractic care I can move with little discomfort. I have mobility in my neck again! Today I have less migraine headaches than I used to. I have more mobility. I can move freely without pain. I even attempted to play volleyball last summer. It helped my emotional wellbeing by easing the constant pain. I feel adjustments are necessary to maintain the level of health I possess at the moment. I never want to lapse back into the state my body was in before I started chiropractic care.
Jenn ChristensenPatient
Back and Neck Pain: I started Chiropractic care when I decided that I just couldn’t keep on dealing with pain. It was about two weeks after my first adjustment that I started to feel noticable improvements in my condition and in my health. Today I feel much better in all aspects of my life. I have a lot more energy and I can do whatever I feel like doing. I am also more efficient at work. I still go for my Chiropractic adjustments regularly so that I can maintain the amazing results.
Julie Plourde Patient
Restoring Motion: I was introduced to this clinic when I saw the positive results that my mother had with chiropractic adjustments. When I first came in, I was in really bad shape. I had trouble bending my back, and kneeling was nearly impossible due to knee pain. I could feel a big improvement after two weeks of care. After my first adjustment I had more flexibility in my back, and the lower back pain slowly went away. Because of chiropractic care I am now able to jog without knee pain, I can work out again and my health is much better. Chiropractic care is important because it not only relieves pain but it also reduces stress. I find that I am more relaxed after each adjustment.
Mike Otto Patient
Dr. Ellard is amazing! He has helped me through post-partum and is helping me to get my strength back and manage back pain. I've been coming here for 2 and a half years!
Patient
Working with Back in Balance has improved my health and quality of life. After decades of working in an office - sitting at a computer; my body hurt. The compassion and skill of the team at Back in Balance have brought me to a much better place. I highly recommend them!
Nancy GrahamPatient
The therapy with Pooja has been a miracle! I came in with a hand and arm that did not function well and now it is going along really well.
FayePatient
Joel did an amazing job!
Monica BuddPatient
I have been a patient of Dr. Friedman's for several years for a chronic lower back issue. I have full confidence in his treatments and knowledge of how best to resolve back issues as they arise. I have also been to Leona for massage for my lower back and can honestly say that her knowledge and expertise in how to treat lower back pain is THE most effective and comprehensive I have experienced.
M.R.Patient
Before starting Chiropractic treatment with Dr. Kelly Norman, I was experiencing severe neck and shoulder pain since 2021. All my joints were inflamed resulting in sleepless nights and fatigue. I stopped participating in my favorite gym exercises due to constant pain. During my initial assessment with Dr. Norman, I found her to be warm, friendly and a true professional. She listened intently to my concerns and immediately showed me proper daily stretching techniques, targeting problem areas. She provided Chiropractic treatment including adjustment, helpful neck / back exercises, and advice on how to rearrange my workstation to avoid neck strain. She also discussed the importance of proper nutrition for overall well-being. In less than two weeks of Chiropractic treatment with Dr. Norman, I began seeing significant improvement (including less joint pain, sleeping better at night and waking up fully rested). I returned to my regular activities & gym exercises. I also noticed a significant improvement in my work performance. In as little as three weeks of Chiropractic treatment with Dr. Norman, I saw 80 per cent improvement in my overall wellbeing (less neck/shoulder pain, and significant improvement in posture). I am feeling good again! I am recommending Dr. Kelly Norman to all my colleagues, friends, family and gym buddies. Thank you Dr. Norman, and the friendly staff at Back in Balance, you are truly a life saver!
LindaPatient
Joel (Acupuncture) and Dr. Norman (Chiropractor) have been a great help for the latter part of my pregnancy. I was pleasantly surprised by the effectiveness of acupuncture in helping speed things along and highly recommend seeing Joel if you need an "eviction notice."
CarlyPatient
I have seen many physical therapists over many years. This clinic stands out as being consistently professional with excellent care and client service. Dr. Norman is fantastic and finds creative solutions to stubborn problems. I also highly recommend Pooja Pradhan who is a remarkably effective physio who has done me a world of good with her treatments... great results with long term results achieved quickly. Highly recommend!
CarolinePatient
I recently had a sports massage with Connor and it was amazing! After running the marathon at Ottawa Race Weekend my body was quite sore. I was hesitant to have a massage the first day post-race as I wasn't sure if it would make it worse. But Connor was excellent- he was able to get some tightness out while also having gentle pressure. I could already feel the difference it made walking out of the appointment and now a few days later I feel great! I will certainly book more massages with him in the future.
MeganPatient
Dr. Norman is the best that there is - so incredibly knowledgeable and she really does have magic hands that can fix any issue. Front office staff are helpful and aim to make your day better and brighter.
JenniferPatient
Great place and great people from the check-in to the doctor.
VishalPatient
We found Back in Balance as we were referred there for our son. Kelly was amazing and the cranial treatments made a huge difference. I then started seeing Dr. Ellard myself, and the difference after years of chronic pain from a neck injury and concussion was phenomenal. I was instantly taller and after a few treatments, found that a lot of my symptoms had disappeared. Great place, nice staff!
StevenPatient
Everyone at BIB is so caring, professional and helpful! I bring my own family there and never hesitate to recommend the clinic to any friends or clients looking for care.
MichellePatient
Very professional. Highly recommend their services. I have had great experiences seeing Dr. Norman, Connor, and Gavin!
JuliaPatient
I’ve never felt so helped, relieved, comforted, relaxed, and welcomed until I started coming to Back in Balance. I’ve been going back n forth to the hospital with pain and never saw improvement and relief from pain until I started receiving chiro help. It’s amazing what that can do to the body. Highly recommend this place!
CandicePatient
I have been going to Back in Balance for my chiropractor (Dr. Ellard) and RMT (Gavin Featherstone) needs for years. Both Dr. Ellard and Gavin are excellent practitioners who take the time to listen to my current needs and provide me with excellent care. Both have excellent bedside manners and quickly resolve my issues. The reception staff are friendly and efficient. I highly recommend Back in Balance!
JoséPatient
I see Dr. Norman for chiro and now Connor for massage therapy. I would highly recommend both of them. All staff are very friendly.
JennaPatient
I was very impressed by my intake here with Dr. Ellard. The office is a beautiful, warm and clean space. The staff greeted me promptly and helped me with any questions I had. Dr. Ellard was incredibly friendly and personable, listening to my history and offering suggestions as to why I could be feeling the way I am in certain parts of my body. He was quick and very professional. I’m excited to continue my work with him at Back in Balance!
KellyPatient
I felt like a 2 and came out feeling like a 10.
ChrisPatient
I've been seeing Connor Elliot, RMT for a couple of years now and, having tried several different RMTs over the years, Connor is by far the best. He listens to, and remembers what you've shared, makes great recommendations and frankly, has that golden touch that you want. He has consistently helped me on my wellness journey. He's warm and professional and sets a comfortable tone and atmosphere. You will look forward to every visit.
TammyPatient
I had been struggling with cervical instability and stubborn SI joint instability . Dr. Friedman has been great and I’m so much better. I have EDS and he is knowledgeable about the condition and his treatments have been gentle, avoiding injuries due to my hypermobility. I drive close to 30 min to be his patient, it’s worth it, in my case.
CotyPatient
Providing amazing health care support for me and my family for over 16 years!!!
AlinePatient
I found Back in Balance through community resources for LGBT-friendly registered massage therapists. Their staff helped me to find an RMT that'd be a good fit. Their location is clean and well organized. Their staff is always friendly and welcoming. The RMT they recommended, Connor, was enthusiastic. I immediately felt confident when I first met him. His global approach to reinforcing solicited areas causing pain or discomfort made me feel better, and also fixed some tension areas due to stress and posture at work. Notwithstanding his professionalism, he has a great personality, and we've built a relationship of mutual trust, which makes a big difference in getting results. I would not hesitate to recommend Back in Balance.
JCPatient
I highly recommend, Connor Elliott , RMT. He is truly fantastic at what he does! What sets Connor apart from other Registered Massage Therapists is his focus on movement. On the massage table, he will massage different points on my back and shoulders, while also moving other parts of my body to ensure a full-range of motion. He also provides thoughtful exercises to do at home to build strength and flexibility. Seriously, if you are experiencing pain from an injury or simply an accumulation of tension from being seated at your desk all day, you have got to book with Connor!
EmilyPatient
Dr Zollinger approach/technique are wonderful right from the get go my back is feeling better.
BeckyPatient
I see Connor for deep tissue massages and he's awesome!
BreannaPatient
Tremendous experience with Dr. Ellard. Professional and has certainly improved the quality of my life with treatments.
RobPatient
I'm really happy with Back in Balance. They are very organized, punctual and Dr. Zollinger has been fantastic in helping with my back injury. Would highly recommend to anyone.
JessePatient
I began seeing Sofia several months ago for pain in my hips and legs. She has transformed my body and taught me so much in how I can help myself to have better posture and easier movements, to the point that I can now move and walk without pain. I highly recommend Sofia to anyone with limited/painful movements. She will greatly improve your physical and mental health.
Patient
Many thanks to B in B and Connor Elliott for tuning me up for the 2024 NEW YORK CITY Marathon. I achieved my goal of running a Boston qualifier and had a wonderful post-race massage!
MatthewPatient
I travel from Quebec to Ottawa solely to see Keith, who has helped me and many of my hockey teammates recover from pain and concussions.
Patient
Joel is an incredibly talented and intuitive "healer" . I have had acupuncture treatment in the past, but this experience was far superior. Just after two appointments, I experienced great improvement and significant relief from an acute back issue. He remains in the room and walks you through and asks for your input while doing treatment He also incorporates other modalities during the session which is a plus. He is also very kind and empathic. Thank you Joel! Highly recommend!
Patient
I've been a patient here at BackinBalance for over 15 years. The expertise and knowledge of the staff and the continuous growth and expansion of services provided here at BackinBalance have far exceeded my expectations throughout the years. I've been a patient of Dr. Norman, Dr. Ellard for chiropractic care, as well as a patient of Sofia Caricotte for osteopathic care, and I've never looked elsewhere for my care needs. Their professionalism, experience, knowledge, and care have helped me through numerous health challenges throughout the years, and I would not be in the fantastic health that I am today if it was not for their dedicated care and attention. The front desk staff, Jessica, Victoria, Patricia, Kayla, Heather, Crystal and Milisa are amazingly helpful, knowledgeable, and always so kind and welcoming. I couldn't have asked for a better clinic, better staff, and better clinicians for care! I absolutely 100% recommend BackinBalance!
SarahPatient
I had an amazing first visit with Sofia! I was nervous and didn’t know what to expect from an osteopath. Sofia was warm and kind and made me feel comfortable and relaxed. Within an hour I had relief from sciatica that had me suffering for months and I walked out of there feeling so good. I’m excited to continue seeing her and feeling even better. Thanks, Sofia!!
MeganPatient
Prior to my visit to BIB a year ago, I had a number of symptoms including inflammation of joints, plantar fasciitis, neck/back pain due to early stages of OA. I was also experiencing anxiety & depression as I could no longer participate in my favorite activities/sports (e.g. exercise, walks, hiking & cooking). However, after monthly adjustments with Dr. Norman, as well as Acupuncture with Joel Farrell, I've noticed amazing improvements in my physical & emotional well-being. Most of my symptoms are well behind me (I now exercise 5 days/week, walk/climb stairs & hike with no more knee pain). Above all, I now enjoy cutting up vegetables to prepare my favorite recipes without fingers/wrist pain. I recently lost my beloved mom and Acupuncture with Joel Farrell helped me cope with symptoms of grief (anxiety, depression, anger...just to name a few). Joel Farrell is a knowledgeable, compassionate and skilled healer. Working with Joel, I learned how to self-care and I am now my own healer. I often describe Joel's Acupuncture treatment (incl. Gua Sha Tui Na Massage & Cupping) to my friends as taking a happy pill. Following my monthly Acupuncture with Joel, I always feel a sense of peace, sound mind, physical & emotional well-being. Thank you Dr. Norman and Joel Farrell, for improving my quality of life. I appreciate your gift of well-being. Thank you to the caring staff & friendly receptionists at BIB for helping me get my life back.
LindaPatient

Contact Details

PHONE: (613) 288-2225
FAX: (613) 288-2226
EMAIL: info@backinbalancechiro.ca

Office Location

591 Byron Avenue Ottawa
Ontario
K2A 4C4

Opening Hours

Monday – Friday:
07:00 AM – 7:00 PM
Saturday:
09:00 AM – 2:00 PM
Sunday: We are closed

© 2025 Back in Balance Chiropractic – All rights reserved.
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Feel Better Naturally with Acupuncture

Discover the benefits of acupuncture—a natural, effective way to support your health and wellness. Did you know?

  • Ear acupuncture has been shown to reduce symptoms and cravings associated with withdrawal from addictions.
  • Acupuncture can help manage the side effects of certain medical treatments, such as chemotherapy, and common medications like antibiotics or anti-anxiety medications.
  • Acupuncture and Tui Na can help reduce cases of chronic pain, whether or not the pain stems from old injuries.
  • Is acupuncture suitable for children? Yes! It can be introduced in a gentle and effective way to ease their nerves.
  • Acupuncture can support a healthy nervous and cardiovascular system as you age. It’s never too early to start!

       

   Take the next step toward better health.

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Office Location

591 Byron Avenue Ottawa, Ontario
K2A 4C4

Opening Hours

Monday – Friday:
07:00 AM – 7:00 PM
Saturday:
07:00 AM – 2:00 PM
Sunday:
Closed

Contact Details

Phone: (613) 288-2225
FAX: (613) 288-2226

If this is your first time booking please use the form below:

Existing patients

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