Patient Code of Conduct
We kindly ask all patients and clients to treat our staff and each other with courtesy and respect. Harassment, raised voices, aggressive tones, or inappropriate comments will not be tolerated.

Credit Card
To confirm your appointment, we require a credit card on file. Your information is securely encrypted and stored in our system.

Cell Phones
Please silence your cell phone while visiting the clinic and take any calls outside.

Scent-Free Policy
For the health and comfort of others, this clinic is a scent-free environment.

New Conditions/Accidents
Please let us know if you have a new condition or recent accident so we can schedule the appropriate appointment length for you.

Multi-Disciplinary Clinic
We offer multiple wellness services. Please complete a separate health history form for each service, as intake forms vary.

Courtesy Reminders
We offer email and/or text reminders for your convenience. Please let us know your preference and be sure to mark your calendar.

Online Booking
We offer a convenient way for you to book and reschedule your appointments online. Visit:
http://backinbalance.mrxsolutions.com/onlinebooking/

Missed/Cancellation Policy

We require a minimum of 48 hours’ notice for appointment cancellations, out of respect for our practitioners and to allow other patients an opportunity to book.

  • For Monday appointments, please notify us by Friday at 7 am.
  • For services other than chiropractic, late cancellations or missed appointments will be charged the full appointment fee to your card on file.

To cancel, please call us at 613-288-2225 or email info@backinbalancechiro.ca.

Insurance

We are happy to email you invoice statements for your insurance or tax needs at any time. We do not offer direct billing to personal insurance companies.

Payment Plans

Interested in a chiropractic payment plan? Please speak with our front desk team for more information.

Electronic File Consent

I understand and agree that my health information will be maintained by practitioners of Back in Balance in an electronic form and may be electronically transmitted to other health care providers, insurance companies, or myself as required. The risks and benefits of maintaining and transmitting my health information in electronic form have been discussed with me.

Thank you for choosing Back in Balance.